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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP OfficeJet Pro 6960 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi HP I just got home from vacation, and have had my printer and internet turned off, and after turning it all on, I can not access my Instant ink. to see my consumption and shipments, when I click on the instant ink link, a page will appear where it says sign up for instant ink. Is there anyone who can help me with my problem? Kind regards Erik

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Erik67

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's remove and add web services:

 

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. 

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 

 

5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended
It is in Hp smart when I press hp instant ink, then it appears sign up inatant ink, which I am signed up, which has suddenly disappeared, anyone can help? best regards Erik

 

HP Recommended

@Erik67

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's remove and add web services:

 

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. 

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 

 

5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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