• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-18-2023 07:32 PM - last edited on ‎10-19-2023 08:56 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I can't set up my Instant Ink subscription.  Every time I get to the end of the process, it says the printer is offline.

1 REPLY 1

‎10-19-2023 02:47 PM

HP Recommended

Hi @SBrow00,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

 

Please contact the 1st holder person and ask them to cancel their Instant Ink Account

 

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.