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Chenotizia
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Message 1 of 2
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Can't obtain Printer Claim Code

HP DESKJET 3720
iOS

How can I subscribe to the instant ink service if I can’t generate the supply code from the printer, since the only way to get it is to actually print it and I am now completely out of ink?

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Message 2 of 2
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HP Recommended

Can't obtain Printer Claim Code

Hey there! @Chenotizia

 

Have you turned on the web services?

 

Have you enrolled your printer to instant ink subscription?

 

You should have the setup cartridges shipped with the new printer. Check the printer box if you have missed the ink cartridges.

 

You can get the claim code from the screen of the printer itself. Press on the Web Services/ePrint button on the lower left corner while on the home screen of the printer. It should give you the printer's email address. The first part of the email _is_ the claim code. For example, if abcde12345@hpeprint.com is the email, abcde12345 would be the claim code. It only works for 24 hours from when the Web Services was first set up. If it has expired, you would need to go to the settings of the Web Services and look for 'Remove Web Services,' and then, re-enable it. You will get a new email address that will work as a claim code for another 24 hours

 

You can try the steps recommended below once you print the claim code

 

Turn on the web services on your printer.

 

Sign up and use the printer claim code to add your printer to HP Instant Ink

  1. Go to HP Instant Ink and click Sign Up Now to get started.

    Signing up on HP Instant Ink

  2. Select your printer from the list.

    Selecting printer

  3. Choose a plan or click Enter pin code/key to enter an enrollment/prepaid key.

    • If you purchased an enrollment card or a prepaid card from a participating retailer, click Enter pin code/key and then type the key found under the scratch-off portion of the enrollment or prepaid card.

      Make sure you type the code/pin exactly as it displays on the card, or the enrollment cannot complete.

    • If you have not purchased an enrollment card, select from the available plans.

    Selecting a plan

    Entering an enrollment/prepaid key after clicking Enter Key

  4. Fill in the information to create an HP Connected account, or if you already have one, click Sign In and then Enroll Another Printer on your account page. An HP Connected account is required for HP Instant Ink.

    Creating an HP Connected account

  5. Make sure your printer is connected to the Internet. For help, click How do I connect? When the printer is connected, click Continue.

    Connecting the printer to the Internet

  6. To use HP Instant Ink, Web Services must be turned on. Follow the onscreen instructions for your printer to enable Web Services. If prompted, install any printer firmware updates.

  7. After you turn on Web Services, wait for the printer to print an information page containing the printer claim code. After the page prints, click Continue. If the page does not contain a code, click My page doesn't contain a code.

  8. Locate the printer claim code on the information sheet.

    Example of the printer claim code from the information page.

    If the information page lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

    Deskjet 3630 series: If the page does not contain an email address or printer claim code, follow the instructions on the page to enable Web Services. After you enable Web Services, another page prints with the email address and printer claim code.

  9. Type the printer claim code exactly as it is displays on the information page, and then click Apply. If you have trouble with this step, click the 'Having trouble locating or entering your claim code?' link.

    Typing the printer claim code

 

Refer this article to know more information about enrolling in instant ink. Click Here

 

Refer this article to further troubleshoot claim code issues with your printer. Click Here

 

Hope this helps!

Have a great day ahead! 🙂

 

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A4Apollo
I am an HP Employee

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