Can’t order instant ink

[Louisia]

Hi there

i have gone to do instant ink post to my address put all my details in which it asked for and then it asked for a claim code which I have followed instructions it’s printed out a page but no code just email address how can I confirm my instant ink order 

[Kumar0307]

@Louisia, Welcome to the HP Support Community!

I understand you are trying to enroll the printer in Instant Ink. Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to an HP Smart account (formerly HP Connected). To disable the previous claim, press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, follow the prompts to re-enable Web Services on the printer, and then accept the terms. A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding "@hpeprint.com" is the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

To resolve issues related to claim code, refer to - Find the Printer Claim Code or Having Trouble Claiming Your Printer?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!