Can't print from email or ebay labels

[mojo2000]

I had this printer for a year before it started playing up - just after the warranty expired!  Now I can't seem to print anything.  The printer is going through the motions but the  ink doesn't come out.  I have tried all the suggestions on HP support and have wasted a lot of paper printing test pages, the last one of which printed beautifully but when I tried to print out a shipping label from ebay, I just got a blank page (or a very very faint print).   It is also very very slow.   I have been looking at new printers but am not sure whether to go for another HP or not.  I love the Instant Ink option and the size of the printers is ideal for the space I have.  Somebody help!!

[Riddle_Decipher]

@mojo2000 I have a few steps to help you out:

Check if the printer works fine as a stand-alone device while using the copier.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a reinstallation to fix this issue, try the below steps.

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)

P.S: Welcome to HP Community 😉

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