Can’t print

[Shelly112]

I had an account but they cancelled it because I didn’t pay and now I can’t print with my printer can you please help me set this back up 

[Dragon-Fur]

@Shelly112 

Welcome to the HP English Community --

All Instant Ink / Subscription Ink cartridges only work with a current subscription in the printer for which they were activated or issued (sent to the subscriber).

Regardless of the reason for termination of the contract, all Instant Ink / Subscription cartridges must be removed from the printer and replaced with a purchased set of HP ink cartridges.

Details are provided in the cancellation documents (links below).

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Details / Information / How-to / Contact

NOTE

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

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