Can’t remove printer from HP account

[DissatisfiedUK]

I cannot remove a printer from my HP account. I followed the instructions from HP and the message appears to inform me that this printer is enrolled in Instant ink and cannot be removed.  I follow the link to Manage Subscription and I am informed that my Instant Ink account was cancelled over a month ago.  

why are HP still monitoring my 

[VikramTheGreat]

Hi @DissatisfiedUK,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how confusing and frustrating it must be to see your printer still linked to Instant Ink even though the subscription was cancelled over a month ago. This can sometimes happen due to a sync delay between the Instant Ink system and your HP account.

Please try the following steps:

1. Sign in to your HP account at HP account
2. Go to My Printers
3. Try removing the printer again by selecting "Remove Printer"
4. If the same error appears:
   • Go to HP Instant Ink – Ink Monthly Subscription | HP Official Site
   • Make sure your subscription shows as Cancelled
   • Log out, then log back into your HP Account
   • Retry removing the printer

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support