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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Can’t use cartridge of my own after cancelling instant ink subscription

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HP ENVY 5020

I have enrolled my printer for instant ink since the purchase for 15pages/month which was free of cost. But now I don’t want this service anymore so I cancelled my subscription. My printer was not supporting the cartridges after my showed an error stating that cartridges are not supported until the printer is enrolled for instant ink. So I thought these are the cartridges from HP so I now need my own cartridges and ink as I’m no longer enrolled with these guys. So I bought new cartridges and ink bottles from superstore (which was for HP printers) but my printer is showing an error again that cartridges are not aligned and remove cartridges. Is it necessary that I enrol my printer for lifetime with instant ink. The packages are way too expensive

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Hi @Tammy25


Welcome to the HP Support Community. 


To better assist you - Are you using genuine HP ink cartridges? 


While you respond to that, try these steps -  HP DeskJet, ENVY 5000 Printers - Ink Cartridge Errors


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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