Cancel ink subscription

[ConnieOssey]

I no longer have printer & need to cancel ink subscription 

[Hawks_Eye]

Hi @ConnieOssey 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink cancellation query.

To cancel:

1. Sign in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions

2. Look for HP Smart at the top of the menu:

If you see HP Smart on your account page: Click HP Instant Ink then Update Plan in the left menu. 

Then, if you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. 

If you have more than one printer with the same model number, check by selecting Overview, then clicking Printer Details in the Status area to see the printer’s serial number.

If you do not see HP Smart on your account page: 

If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. 

Then click My Account, then Account Settings.
 

3. Click Cancel my HP Instant Ink Subscription and follow the prompts.

4. Click the Keep Enrolment button if you change your mind. The button appears until the end of the current billing cycle.

You receive an email confirmation of your cancellation request immediately, and a second cancellation confirmation email at the end of the billing cycle when your cancellation is finalized.

Instant Ink does not prorate billing cycles if you decide to cancel. 

At the end of the billing cycle, you receive your final bill and the Instant Ink cartridges stop working and should be returned to HP.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye