Cancel ink subscription

[grafyu]

I am unable to cancel the ink subscription For  the printer that I have replaced my previous printer 5155 to the 6166 model. I have tried to cancel the ink subscription on the replaced model 5155 and am unable to find where I can cancel this subscription.

I am requesting cancellation of the subscription effective immediately for model 5155

Additionally, please ensure that my new printer 6166 

does is not subscribed. As previously mentioned so that I am not billed for the new printer or the previous. Kindly confirm that neither of the printers are linked to the my account w/HP. 

[Hawks_Eye]

Hi @grafyu 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Follow the steps below to cancel your instant ink subscription:

1. Sign in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions

2. Look for HP Smart at the top of the menu:

If you see HP Smart on your account page: Click HP Instant Ink then Update Plan in the left menu. Then, if you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. If you have more than one printer with the same model number, check by selecting Overview, then clicking Printer Details in the Status area to see the printer’s serial number.

If you do not see HP Smart on your account page: If you have more than one printer, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen. Then click My Account, then Account Settings.
 

3. Click Cancel my HP Instant Ink Subscription and follow the prompts.

4. Click the Keep Enrolment button if you change your mind. The button appears until the end of the current billing cycle.

You receive an email confirmation of your cancellation request immediately, and a second cancellation confirmation email at the end of the billing cycle when your cancellation is finalized.

After you cancel, you must finish the billing cycle. 

Instant Ink does not prorate billing cycles if you decide to cancel. 

If you cancel your Instant Ink service, you can print with Instant Ink cartridges until the end of the billing cycle. 

At the end of the billing cycle, you receive your final bill and the Instant Ink cartridges stop working and should be returned to HP.

Please install store-bought HP original ink cartridge. 

Subscription cartridges or generic (non-hp) cartridges will not function in your printer now that the service is cancelled.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye