Cancel paper subscription only, keep ink subscription

[Danleandra5]

I currently have Instant Ink and the paper add on. I am receiving too much paper and would like to cancel/pause the paper subscription. How do I do this without canceling the Instant Ink?

[zoey7886]

@Danleandra5, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Canceling the Paper Add-on Service While Keeping Instant Ink!

We're thrilled to have the opportunity to assist you and provide a solution. 

If you're receiving too much paper and wish to cancel or pause your Paper Add-on service while retaining your HP Instant Ink service, you can do so by following these steps:

Sign into Your Instant Ink Account

• Go to the Instant Ink account page and sign in with your credentials.

Locate the Paper Add-on Service

• On the account page, look for the Paper Add-on Service section.

Cancel or Pause the Paper Service

• Click on the Paper Add-on Service option to manage your subscription.
• Follow the prompts to cancel or pause the paper service without affecting your existing Instant Ink subscription.

Confirmation

• You should receive a confirmation email regarding the changes to your Paper Add-on subscription. 

Hope this helps!

Take care, and have an amazing day! 

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