Cancel subscription

[Cathy0774]

I have been trying to cancel my subscription for over 3 months and I cannot find a way to it.

This company has taken almost £45 for nothing at all. I would like my money back and I would like to cancel.

It should be a simple click icon Cancel subscription byt it isn't. There is just too much jargon to find anything that should be simple to find.

Thank you 

[Pallipurath]

Hi @Cathy0774 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the cancellation of your Instant Ink Subscription and you are facing difficulties to cancel it. I would request you to please perform the below steps 

To pause or cancel your HP Instant Ink subscription:

• Sign in to your HP Instant Ink account.
• Verify the serial number by selecting Overview, and then Printer Details in the Status area.
• Click HP Instant Ink, then Update Plan in the left menu.
• Scroll to Plan Details.
• To cancel, click Cancel Instant Ink and then follow the prompts. When cancellation is complete, you receive an email confirmation immediately, and another at the end of the billing cycle.
• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove the Instant Ink cartridges and install regular cartridges to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.

https://support.hp.com/us-en/document/ish_3259778-1993151-16 refer the link for guidance

Take care and have an amazing day!