Cancel

[KC0071]

I never received ink from you guys. I canceled with you. And yet you keep charging me. And you continue to not send me ink. How can I get you to stop charging me for the ink that you’ve never given me. 

also, can I use this printer without you in my business. I want to buy my own Inc., print my own papers and I don’t want you telling me how many I can print or not print, or  when you will or won’t send me ink.

[Dragon-Fur]

@KC0071 

Welcome to the HP Community Forum.

True - If you cancel the subscription service, when the printer needs ink, you must provide it.

If you are still being charged, the subscription is not cancelled (yet).

The way it was supposed to work:

When ink was needed, the printer would notify the service that it was time to send a new shipment of ink.

Reference:  Get HP Instant Ink Support

Section

• tab Your ink  > Select and Read Where is my ink or toner? 

and

  HP Instant Ink Help - Manage your ink or toner > Instant Ink shipment questions

Next,

From you description of what you expect,  Cancellation is perhaps the best course for your situation.

When the subscription is cancelled,

Remove all Instant Ink cartridges from the printer.

Instant Ink cartridges only work with a current subscription to the Instant Ink Service.

Purchase a set of HP ink cartridges to use in place of the Instant Ink cartridges.

Reference:  HP Instant Ink - Cancel Your HP Instant Ink Service

Contact Information and additional details are available in the contract for your service:

Read   Instant Ink - Terms of Service - USA

=======================================================

No Joy?

Comments, questions, objections, need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles

>>>> Contact Information  <<<<

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

>>>  Scroll down – As available in your region, look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Section

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

Articles - Examples

  HP Instant Ink Help - Enrolling in HP Instant Ink

  HP Instant Ink Help – Solve Problems

  HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

 HP Instant Ink - Cancel Your HP Instant Ink Service

 Recycle your cartridges

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 How do I fix a Printer not connected to the internet message?

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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