Cancellation of InstantInk, then all cartridges incompatible

[brian222222]

Immediately following the cancellation of my InstantInk subscription I began receiving "incompatible ink cartridges" error, even though I purchased new non-InstantInk cartridges as replacements.  Following support instructions, I reset the printer both from the support menu and by unplugging the printer.  Same error messages, but now the ink tray carriage won't move when the door is open.  New CSR says she believes I have a hardware problem and printer should be replaced.  While I agree the issue may be hardware related, this incompatible error literally occurred while I was on the phone canceling my InstantInk subscription.  Something doesn't seem right here.  What am I missing??

[A_Gayathri]

Hi @brian222222,

Welcome to the HP Support Community

I understand you are facing an error incompatible ink cartridges with your HP Officejet Pro 8610 e-All-in-One Printer series . Not to worry I will help you to get a resolution to resolve the issue.

To assist better

• Is the light blinking on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Hope this helps! Keep me posted.  

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