Create an account on the HP Community to personalize your profile and ask a question
08-15-2022 10:25 AM - last edited on 08-15-2022 11:49 AM by JessikaV
Having cancelled my Instant Ink contract I purchased new cartridges as required. My HP OfficeJet 5230 insists on trying to connect to my old account and I noticed the account shoes I have two full cartridges. The problem is when I print I get a message " can't connect to web access test and to print I have touch connect or ok - each time not just the once. This means I have to with my printer to print. Is there a way of disconnecting my printer from the H P systems?
08-24-2022 11:33 AM
Welcome to the HP support community.
I understand that you are unable to print after canceling instant ink, I am glad to assist you.
When did you place a request to cancel the Instant ink service? Did you get any email confirmation?
Have you tried to log in to your Instant ink account page and check if the account is still active/suspended/canceled.
You can’t use HP Instant Ink cartridges after you cancel your service. Why? Because Instant Ink is an alternate way to print, where you pay for the pages you print, not for ink cartridges. Just as with a cell phone plan you can only make calls as long as you are enrolled with your cell provider, you can only print with Instant Ink cartridges while you are enrolled in an Instant Ink plan. If you cancel, you must buy regular ink cartridges to resume printing.
If the issue persists, I would suggest you remove the ink cartridges from the printer and then perform a hard reset.
- Remove all the ink cartridges and then try to perform a hard reset on the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle.
- Now insert the ink cartridges and then try to print a test page and check if it works.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee