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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-06-2026 06:47 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

I cancelled my instant ink subscription.I put in ink from Best Buy. It prints but they just sent me a message I am still printing with their cartridges. I am not using their cartridges. Do I have to reboot because from what I am reading here my printer will stop printing soon.

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1 person had the same question
1 REPLY 1

‎09-07-2026 12:53 PM

HP Recommended

Hello @laurie64, Welcome to the HP Support Community.

No, you do not need to reboot the printer for cancelling Instant Ink.

 

If the cartridges you purchased from Best Buy are regular retail cartridges that are compatible with your ENVY 4520, you can continue using them. 

However, please send us an image of the cartridge on private message along with if there in error message and the message that you see and also the instant ink account details on private message. 
 

The message you're receiving may simply be related to the printer's previous Instant Ink enrollment. You can also sign in to your Instant Ink account and check that the printer's status shows Cancelled and that you have received the cancellation confirmation email.

 

Have a great day!

I'm an HP Employee.


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