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- Cancelled subscription but got paid

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06-28-2024 09:16 PM
Product: HP DeskJet 2723e All-in-One Printer
Operating System: Android 9.0 Pie
I cancelled my ink subscription on June 7 but they confirmed it on June 28 and at the same time, I still got paid for ink. Why did the cancellation take so long and why was I paid? I want to refund
1 REPLY 1
06-30-2024 06:17 AM
Hi @Huhujuju,
Welcome to the HP Support Community
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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