Cancelling Instant Ink Subscription

[Doc_Savage]

Have enjoyed my HP OfficeJet 5255.  Reliable and efficient with quality output.  Controls are a little clumsy but a good printer overall.

I just cancelled my $13.99 monthly subscription to instant ink and the process was painstaking.  I will not trace my complete 30 minute plus cancellation experience which included the system timing out on me . . . . but it was enough to make me strongly recommend not using the service.  I was paying too much, but that was my choice and my fault.  But the service worked as described and I was pleased with the service I received, until I tried to cancel.  Too many hurdles to describe, but I the process for my cancellation left me wondering if it was designed to make me give up on the cancellation.  It felt intentional.

Again, the quality of the service was 100%, and I like my printer.  I believe I was spending way too much for the convenience, but that is not HP's fault.  But the subscription cancellation process needs to be simplified and not as difficult and discouraging.

[Garp_senchau · Accepted solution]

HI @Doc_Savage,

Thank you for sharing your experience with us. We’re really glad to hear that you’ve enjoyed your HP OfficeJet 5255 and that the quality of your printer and the Instant Ink service worked well for you 😊.

We truly appreciate your feedback on how the cancellation process was frustrating and time-consuming. I can understand how it must have been frustrating to encounter issues and feel like you were being forced into continuing the service 😞.

Your experience is important to us, and I’ll make sure to share your feedback with the team. We certainly don’t want our customers to feel discouraged when trying to cancel or modify their subscriptions 🙅‍♀️. We’ll work to improve this process, so it’s easier and more straightforward in the future.

Again, thank you for your input and for being a valued HP customer 💙. If you ever need help with anything else, please don’t hesitate to reach out.

Regards,

[Doc_Savage]

Thank you for the sincere response and commitment to improve the cancellation process. 

[Garp_senchau]

Hey @Doc_Savage,

You're very welcome! Thanks for your understanding and kind words. We’ll definitely take your feedback on board as we work to make things smoother for everyone!

If you ever need assistance in the future—whether it’s printer-related or just to hear a terrible printer joke (I have a ton of those!)—don't hesitate to reach out. 😄

Thanks again for being an awesome HP customer! Wishing you lots of smooth printing ahead! ✨

Regards,