Cancelling Instant Ink before an ink cartridge is sent or activated

[QOWRINEFPY9QCWI]

I signed up for Instant Ink about a month ago and registered my HP ENVY Photo 7100 printer at the time. My color cartridge is low on ink but I have not been sent a new cartridge. When I went to check on status in HP Smart, I discovered that my printer is no longer registered and/or sending information to the HP Mothership so no cartridge has been sent. When I try to add my printer back in to my account I get a message that the serial number, which is printed on the printer and included in the on-screen documentation is invalid so it cannot be added. Instant Ink is way more trouble than it's worth, I just want to cancel my subscription but the online instructions for "changing" my subscription are a dead end. Apparently, you need to have a printer listed in the Instant Ink portal in order to "change" the subscription. Meanwhile I continue to be billed for a useless subscription. Just cancel my Instant Ink subscription please!

[Nal_NR]

Hi @QOWRINEFPY9QCWI,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping