Cancelling old subscription

[Joff2]

I want to cancel the Instant Ink subscription for an old printer.  When I try to 'manage plans', the portal hangs.  Is there someone who can help me?  Thanks!

[VikramTheGreat]

Hi @Joff2,

Welcome to the HP Support Community.

I understand that you want to cancel the HP Instant Ink subscription for your old printer, but the Manage Plans page hangs when you try to access it.

You can try the following steps to resolve the browser issue:

1. Close all open browser windows.
2. Open a new Incognito or InPrivate window.
3. Visit HP Instant Ink – Ink Monthly Subscription | HP Official Site and sign in using the email address associated with your subscription.
4. Select the old printer from your account, if multiple printers are listed.
5. Navigate to HP Instant Ink > Update Plan.
6. Scroll down to Plan Details, select Cancel Instant Ink, and follow the on-screen instructions.
    

If the page still hangs:

• Clear your browser's cookies and cached files.
• Close and reopen the browser, then sign in again.
• Try accessing the account using another supported browser, such as Microsoft Edge or Google Chrome.

If you are still unable to cancel online, contact HP Instant Ink Support directly. HP's support team can assist with subscription and account-related issues. The official HP document below provides the cancellation instructions and support contact guidance.

HP Reference: HP Instant Ink account subscription, billing, and cancellation | HP® Support

Please note that HP sends a cancellation confirmation email once the request is completed. You can continue using Instant Ink cartridges until the end of the current billing cycle; after that, they will no longer work.

Take care and have an amazing day!