Cannot Print: Connect printer to update HP instant ink status.

[alkazoo]

Started recieving the message listed above today 4/8/25 on my Envy 5660.  Please identify problem and notify us of solution, it appears numerous people in the HP forum are experiencing same issue recently.

[Pallipurath · Accepted solution]

Hi @alkazoo

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that the error message "Cannot Print: Connect printer to update HP Instant Ink status" indicates that your HP Envy 5660 is not connected to HP Instant Ink services, which is necessary to keep track of your ink levels if you're enrolled in the HP Instant Ink program. Here is how to troubleshoot and resolve the issue:

If you see messages like:

• “Please Connect Printer to HP Instant Ink”
• “Cannot print. Connect printer to update HP Instant Ink status”
• “Unable to print. Your printer needs to be connected to the Internet to update its HP Instant Ink status”

This mean that your printer has lost connection with the Internet. When your printer is disconnected, HP Instant Ink cannot update its status and the Instant Ink cartridges will stop working.

The procedure for connecting a printer to the Internet is a little different for each printer. Try these steps:

1. Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.
2. Press the Info button on your printer’s front panel to print a page with information about re-connecting.
3. Go to support.hp.com, enter your printer model number, and search for a document for “printer offline” or “connectivity issues” and follow those instructions.

Once your printer is connected to the Internet, go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click the circular arrow in the top right corner of the Status section. Your printer should go from red “offline” to green “online” status.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!