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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Please can you help me - my printer just will not print - the error message on screen says "cannot print. Visit Instantink.com for information" .  It is connected to the WIFI, there is ink in the printer.  When I go onto my HP App and also on the Website I cannot find the issue at all.  I cannot reprint the page to re-register the printer etc because it won' pt

1 REPLY 1
HP Recommended

@KatLin1, Welcome to the HP Support Community!

 

Restart the wireless router, the printer, and the PC.

Make sure the date and time on the printer is correct.

Check if the error still persists. if yes, restart the web services on the printer

Refer to this document to know how to turn off web services. To turn it back on, you may refer to this document. 

 

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.