Cannot access my Instant Ink pages, feint boxes appear but no content?

[FLAS]

Is there a major problem with instant Ink? Pages aren't fully displayed?

[FLAS]

CANNOT ACCESS ANY PAGES REF INSTANT INK,FEINT BOXES APPEAR BUT NO DATA IN THEM?

[Kuroi_Kenshi]

Hi @FLAS,

Welcome to the HP Support Community!

I understand that when you access your HP Instant Ink account, the page does not display correctly, and you only see faint boxes instead of the actual content.

Likely cause

This behavior is more consistent with an Instant Ink account or webpage display issue than with a printer hardware problem. Browser compatibility, cached website data, or a temporary issue loading the account page can prevent the Instant Ink information from displaying correctly.

Try these steps.

Refresh the Instant Ink account page to reload the page content.

Sign out of your Instant Ink account and sign back in. This can refresh your account session and resolve temporary loading issues.

Try a different supported browser, such as Google Chrome or Microsoft Edge. If you are already using one of these browsers, try another supported browser.

Open the Instant Ink account in an incognito/in private window. This helps determine whether cached data, cookies, or browser extensions are affecting the page.

Check the account from another device. If the page displays correctly on another device, the issue is more likely related to the original browser or device rather than the Instant Ink account itself.

If the page still appears blank or only shows faint boxes, please upload a screenshot of the affected page. Make sure to hide any personal information, such as your email address, account details, or payment information. The screenshot can help determine whether the problem is a webpage display issue or something specific to the Instant Ink account.

Best regards,
Kuroi_Kenshi