Cannot add my address for instant ink subscription

[MaenT]

Hi

I try to add my address for instant ink subscription and get a server error.

 
I cannot add my address or even billing info.

I saw a previous customer had the same problem but no answer.

can anyone help me please!

[Kumar0307]

@MaenT, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to update information on your Instant Ink account.

Kindly refer to this document for assistance - Manage your account

Try a different browser like Google Chrome or Firefox. if you get a server error, try again after some time. The tool may be down.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[MaenT]

Hi, Thanks for your reply. I am still facing the same problem. To open a new account, I need a new phone number. So I couldn't open a new account to add the printer to.

[Kumar0307]

@MaenT

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.