Cannot cancel instant ink subscription

[apattin]

I try to cancel instant ink for my 6975 printer. When it says Click Here to Complete the Cancellation I get "500 Internal Server Error". This has been going on for 2 days now. Please help, as we are paying a subscription for a printer that no longer exists.

[Nal_NR]

Hi @apattin,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps and see how it goes. 

Cancel your HP Instant Ink service

Use your HP Instant Ink account to cancel your HP Instant Ink service.

Sign in to hpinstantink.com/signin.

Your HP Instant Ink account page opens.

In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.

Check the Print History or the HP ePrint address of the printer to confirm you have selected the correct printer.

Click My Account, and then click Account Settings.

1. 

Click Cancel my HP Instant Ink Subscription.

You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge is processed successfully.

You may refer to this document here

Hope this helps! Keep me posted for further assistance.
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