Cannot change plan

[Daisy1232]

Hi, I am using over my plan but the HP website will not allow me to change my plan.  I have done this several times before.  My PC is not compatible with Windows 11.  I have done troubleshooting and all that nonsense but nothing is working and I have lost two hours of my working day due to this

Thank you  

[Raj_05]

Hi @Daisy1232,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've been able to change your HP Instant Ink plan before but are now facing issues, this may be due to a temporary issue with the HP website, a browser-related problem, or account-related restrictions. Here are a few steps that might help.

• Clear Browser Cache and Cookies: Sometimes cached data can interfere with website functionality. Try clearing your browser's cache and cookies, then reload the HP Instant Ink website and attempt to change your plan.
• Try a Different Browser or Device: If you’re using a PC that’s incompatible with Windows 11, switching to another browser or device may help. HP Instant Ink is often accessible on mobile devices, so you could also try changing your plan on your phone or tablet.
• Check for Account Restrictions: Ensure you’re logged in with the correct HP account associated with your printer. Sometimes, plan adjustments might be restricted if there are any billing issues or outstanding payments, so check your account settings to confirm.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[jmcag]

Thanks for your quick response but nothing worked until I called HP who said there was a problem with the website and they changed the plan for me.  

[Raj_05]

Hi @Daisy1232,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[Daisy1232]

Hi, Thank you to the people who got back to much appreciated.  It was most odd as when I went to log on yesterday it let me change my plan, was a very boring and painful experience to be honest, something we yet again do not have control over! 

Thank you 

[Raj_05]

Hi @Daisy1232,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support