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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Spen61
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Message 1 of 3
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Cannot connect to printer

HP Recommended
Deskjet 2620

I have a HP 2620 Deskjet printer, only two years old, hardly used. Until a couple of weeks ago it worked fine. I did receive an email telling me that my printer wasn't connected to the internet (don't know why that would be) but I overlooked the email and did not try to reconnect my printer until a couple of weeks ago. Now, I cannot get it to connect and I cannot print anything. I've tried all the help screens but no joy. Is this something to do with HP inkjet? This is driving me crazy! 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi @Spen61,

 

I'd like to help!

 

To better assist you - 

  • What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  •  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • Are you trying to connect your printer to your home network,public network or without a router?
  • What is the status of the wireless light on the printer, steady or blinking?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Jay_G24
HP Support Agent
HP Support Agent
12,612 12,581 973 1,104
Message 3 of 3
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That's great! If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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