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‎02-01-2021 12:43 PM - edited ‎02-01-2021 01:03 PM

HP Recommended
Product: Deskjet 2622

I have a Deskjet 2622 and am trying to sign up for instant ink.

When I enter the claim code I receive the error "Printer claimed on another account".

Following advise on other pages I understand I need to disable Web Services.

I can access the EWS but not the Web Services page as it shows the message "Loading" or "Click to reload"

 

Can anyone advise next steps please?

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1 REPLY 1

‎02-03-2021 07:52 AM - edited ‎02-03-2021 07:53 AM

HP Recommended

@parrychris

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next assign a Manual IP Address

 

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter (For Notebooks with removable Battery)

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Then try connecting to Web services page again


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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