Cannot finalise instant ink subscription

[Mickydoodah]

Help, I can't seem to finalise the instant ink subscription. My printer is connected to the same network as my pc etc

[A_Gayathri]

Hi @Mickydoodah,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing to finalize your Instant Ink subscription, let’s go through some troubleshooting steps to resolve the issue:

Step 1: Verify Printer Connection

Ensure Printer is Online:

• Check if your printer is showing as online in the HP Smart app or your computer’s devices list.
• If the printer appears offline, restart your printer, computer, and router.

Confirm Same Network:

• Ensure both your PC and printer are connected to the same WiFi network. Avoid connecting to guest or public networks.

Run HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor to identify and resolve connection issues.

Step 2: Check Subscription Status

1. Log in to the HP Instant Ink website.
2. Go to My Account > Subscriptions.
3. Confirm that the correct printer is linked to your account.
   • If no printer is listed, select Add Printer and follow the instructions to enroll.

Step 3: Check Enrollment Requirements

Firmware Update:

• Ensure your printer has the latest firmware. You can update it through the printer settings or HP Smart app.

Connection Type:

• If using Ethernet or USB, switch to WiFi for the enrollment process. You can switch back later.

Enable Web Services:

• On the printer’s control panel, go to Setup > Web Services Setup > Enable.

Step 4: Reattempt Enrollment

1. Open the HP Smart app or Instant Ink website.
2. Start the enrollment process again and enter the requested information.
3. If prompted, enter the Instant Ink Code from the printer box or email.

Step 5: Clear Account Conflicts

If the problem persists, try these:

1. Sign out and back into your HP account.
2. Use a different browser or device to access the Instant Ink website.
3. Reset the printer to factory defaults and reconnect it to the network.

Refer to this document: Enrolling in HP Instant Ink
 HP Instant Ink - Manage your account

I hope this helps. 

Take care and have a good day.

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