Cannot finish Instant Ink enrollment

[lp2019]

I'm trying to enroll my printer in Instant Ink, but I can't get past the step of connecting the printer. I keep getting this message: 

[Nal_NR]

Hi @lp2019,

Welcome to the HP support community.

I understand that you are unable to enroll the printer to instant ink, I am glad to assist you.

• This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.
• Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.
• Finish setting up and enrolling the printer:
• If the Instant Ink Submit Order window is still open, click Enroll.
• If the window is not open, use the HP Smart app to set up the printer.
• See HP printer setup (HP Smart app) for more help.
• If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lp2019]

Thanks for your reply, Elohi. I checked the Web Services through the EWS and it shows that the printer is connected and web services are enabled. I also reset to factory settings and reconnected, etc. just in case. And even checked if a firmware update was needed, which it was not. Again, it's showing me that web services are enabled and the printer is connected.

However, when I try to finish setting up HP+ and Instant Ink, I'm still getting the same message from before, that it is unable to connect the printer. (And I don't know if this matters, but I've tried the setup from the app on both my phone and laptop). 

Is there anything else I can try?

[lp2019]

I forgot to add...I've also tried doing the enrollment from the Instant Ink website, which has a different problem. I can get to the point of choosing the plan and entering shipping info, but it won't allow me to enter a shipping address in Denmark (where I live) despite the fact that I've been using the Danish site. The shipping country is stuck as the US, with no option to change it: 

I tried putting in my address to see if it would "catch up" and let me change the country, no luck. I've tried different browsers, different devices, still no luck. I chatted with HP support on WhatsApp and they had no solution that worked either. And as far as I can tell, my HP account and the printer have the location set to Denmark. I don't know what else to do!