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‎04-09-2026 05:19 AM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer

I have an issue with HP overcounting the pages I have printed.  I printed 7 pages on 3rd April however the HP ink tally is that I printed 13.  I have waited 16+ minutes to talk to an agent about this twice today only to be cut off both times before speaking to a human.  It's like you get to the top of the queue and they reject your call.  i am infuriated by the inability to talk to a human about this and wasting times with bots and chatrooms and so on.  I want an explanation for the incorrect calculation of the pages I have printed. 

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1 REPLY 1

‎04-11-2026 04:30 AM

HP Recommended

Hi @spooniemoonie 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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