Cannot login to HP Instant Ink

[pzubrod]

Cannot login to HP Instant Ink. Looks like connecting but gives error code: OW_500_OWSID00001.

Advises to turn off VPN. Which I do not have.

Contacted Support, after 1 hour went to 2nd level. Tech advises server might be down, try back later. Nice brush off.

Thanx

[Nal_NR]

Hi @pzubrod,

Welcome to the HP Support Community. 

I want to help!

Let's try this

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

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