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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 8035e All-in-One Printer
Microsoft Windows 10 (64-bit)

Cannot login to HP Instant Ink. Looks like connecting but gives error code: OW_500_OWSID00001.

Advises to turn off VPN. Which I do not have.

Contacted Support, after 1 hour went to 2nd level. Tech advises server might be down, try back later. Nice brush off.

Thanx

1 REPLY 1
HP Recommended

Hi @pzubrod,

 

Welcome to the HP Support Community. 

 

I want to help!

 

Let's try this

 

Set a manual IP-

 

  • To set a manual IP and try the steps below -
  • Touch on the wifi icon ((i)) on the printer, and take down the IP address 
  • Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
  • then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
  • Go to wireless ---> wireless 802.11---> select manual ip ---> apply
  • Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

 

Connect the printer to the TCP/IP port

 

  • Touch the wifi icon ((i)) on the printer and take down the IP address 
  • Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
  • Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
  • Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
  • Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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