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FrancescoBarche
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Message 1 of 2
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Cannot print info page of deskjet 2630

Deskjet 2630
macOS 10.14 Mojave

Hello,

 

I trying to subscribe to the instant ink programme but when I go through the step when I should print an info page, I simply cannot because I have no more black ink in my cartridge. What should I do?

 

Thanks in advance.

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HP Support Agent
HP Support Agent
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HP Recommended

Cannot print info page of deskjet 2630

@FrancescoBarche, welcome to HP Support Community!

 

For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

 

If you have a Deskjet 3630, Deskjet 3700 or Deskjet 2600 printer, you can only produce the claim code by printing the page. If only one cartridge is empty, remove it and try to print the page with the remaining cartridge.

 

Use document HP Printers - Having Trouble Claiming Your Printer? for reference.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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