Cannot print says to contact HP

[oldtimer70]

My  printer will not print says i must contct hp

[Raj2111]

Hi @oldtimer70 

Welcome to the HP support community.

If your HP OfficeJet 3831 is not printing and prompting you to contact HP, here are some steps you can try to troubleshoot the issue:

Are you using HP instant ink account ?

1. Check for Error Messages:

• Look for any specific error messages on the printer’s display. If there’s an error code, note it down as it can help identify the issue.

2. Restart the Printer:

• Turn off the printer, unplug it from the power source, wait for about a minute, and then plug it back in and turn it on.

3. Check Ink Cartridges:

• Ensure that the ink cartridges are installed correctly and that they have sufficient ink. Remove them and reseat them if necessary.

4. Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions in the paper path.

5. Run Printer Diagnostics:

• Use the HP Smart app or the printer's control panel to run any available diagnostic tests. This can help identify issues.

6. Update Printer Firmware:

• Make sure the printer's firmware is up to date. You can check for updates using the HP Smart app or the HP support website.

7. Reset Printer Settings:

• Resetting the printer to factory settings can sometimes resolve persistent issues. Refer to the printer manual for instructions on how to perform a reset.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support