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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-13-2026 10:33 AM

HP Recommended

I cancelled my Instant Ink Subscription because the HP "Upgrade Credit Card" system is impossible to process.

I have two HP printers,  Neither one of them work although I purchased the HP Ink a Staples.  What gives.

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‎08-13-2026 10:59 AM

HP Recommended

Please read this post then provide some details for each printer.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?

 

What exactly are any error messages on the printer or computer screen? 

 

What cartridges did you purchase?  Are the cartridges HP or third party compatibles?  Have all the Instant Ink cartridges been removed from the printer?


Bob Headrick,  HP Expert

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