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‎06-22-2021 03:46 AM

HP Recommended
Product: Envy 6420e
Operating System: Other

Hello,

I have recently bought an "Envy 6420e+" from Amazon which I have received 3 days ago. Since then, I have been struggling to connect the printer to wifi and get it recognized by the "HP Smart" app... Now that the printer is finally configured (apparently) and I have printed my claim code... there is no way to use it. I have tried the process on Chromebook, android smartphone as well a pc without wifi connection. When I click the "Instant Ink" tab, I am being offered only a 2month trial, if I register before 7 days!

Any help is highly appreciated.

1 REPLY 1

‎06-23-2021 04:57 AM

HP Recommended

@Arvi-n, Welcome to the HP Support Community!

 

I understand you did not get the 6 months free Instant Ink service. Make sure you have setup the printer under HP+ printing on the HP Smart app.

 

For assistance with printer setup, refer to - First Time Printer Setup

 

For more info on HP+ printing, click here.

 

If the issue persists, kindly contact the exclusive concierge for the HP+ printer. Click here. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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