• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 4527 All-in-One Printer
Microsoft Windows 11

I was signed up to instant ink but my card has expired. 

 

I have signed into my instant ink account but there is no option to review my payment information - there is an instant ink tab, when I select this it gives me the option to sign up for instant ink, as though I have never had it before. 

 

Under the account tab there is just my personal details, there is no payment information. 

 

I have tried to sign up for instant ink again through the instant ink tab, this asks me to print the info page. The info page won't print because of the issue with my instant ink payment. I have inserted my printer's email address when prompted but I then get a message saying the address has already been claimed on another account. I then tried removing web services, but this has not worked either. 

 

I am going round in circles and all I need to do is update my card information. 

1 REPLY 1
HP Recommended

Hi @cvd3,

 

Welcome to the HP Support Community

 

I understand need help with updating your payment details for your Instant Ink account. Not to worry I will help you to get a resolution to resolve the issue.

 

Also, refer to this document: HP Instant Ink - Manage your account

 

Reference Image:

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.