Cant change payment method

[simeon87]

Hello.

Im trying to change payment method because i need invoice for my small business with no succcess.Ive alredy try 20 times today and im getting very angry with this situation.Please HELP ME!!!!

[Raj_05 · Accepted solution]

Hi @simeon87,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry you're having trouble changing your payment method for the HP DeskJet 2710e All-in-One Printer. I understand how frustrating that can be, especially when you're trying to get an invoice for your business. Here are some steps you can take to resolve the issue.

Check Your HP Account

• Log in to your HP account where you've registered your printer.
• Go to the Billing or Payment Information section.
• Try to update the payment details there. Ensure the payment method you’re adding is valid (e.g., correct card number, expiration date).

Clear Cache and Cookies

Sometimes, website issues can arise due to browser cache. Try clearing the cache or use a different browser.

• Chrome: Go to Settings > Privacy and security > Clear browsing data.
• Alternatively, try in Incognito mode or use a different browser like Firefox or Edge.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support