Cant change plan

[Ajmr1]

Hi community, I am trying to update my plan on HP instant Inc. The option to do so is highlighted in blue but when I press on it the screen comes back blank and doesn’t give me an opportunity to change my plan, help.

[Raj_05 · Accepted solution]

Hi @Ajmr1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to change your HP Instant Ink plan and the screen turns blank after you click the option, try the following steps to troubleshoot.

Clear Browser Cache and Cookies:

Sometimes cached data or cookies can interfere with website functionality. Try clearing your browser's cache and cookies:

• In Chrome: Go to Settings > Privacy and Security > Clear browsing data, then select Cookies and other site data and Cached images and files.
• In Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.
• In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.

Try a Different Browser or Device:

Some browsers may have compatibility issues with the HP website. Try switching to another browser such as Chrome, Firefox, or Safari, or use a different device to log in.

Use Incognito/Private Mode:

Open the website in an incognito or private browsing window, which can bypass any browser extensions or cached data that may be causing the issue.

Update Browser and Check for Extensions:

Make sure your browser is up to date. Disable any browser extensions (like ad-blockers or pop-up blockers) that might be preventing the page from loading properly.

Check Internet Connection:

Ensure that you have a stable internet connection. A weak or intermittent connection may cause issues loading the page.

Use the HP Smart App:

If you're managing your Instant Ink plan through the website and it's not working, try using the HP Smart App on your smartphone or tablet to change your plan instead.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Gary346]

I've tried multiple browsers, tried clearing caches, my internet clearly works as I'm sending this...but the Update Plan page will not appear.  I've tried the same on different devices in the household, including on my iPhone using Safari (so exhausted Chrome, Edge, Safari).

Kind of at the point of thinking if I can't update, then I should probably cancel as I have no control of this.

Any ideas?

[misandter]

I agree with Gary above. I have done all these things as well. Something seems to be wrong on your end. Really considering cancelling.

[Ajmr1]

To be fair Gary that’s what I was advised and it didn’t work for me either 😞  instead I telephoned them and they did it for me and they didn’t have an explanation as to why it was not possible to do it myself via my account.  Unfortunately I now need to change my plan again for more pages so will have to phone them again!

[kiltedjedi]

I too am experiencing this issue, across multiple browsers and devices, definitely seems like a problem with HP rather than the 'accepted' solution.  I would say this is not fixed and should be escalated to the internal HP tech teams

[MartinClark61]

I have the same problem when connecting via the website (different browsers) and the mobile app so it appears to be a an issue with the update plan service. Really poor that the 'accepted solution' has been published when numerous people still have an issue.

[Cbrown0601]

1 am in the same position

cancellation seems like a good plan

[MartinClark61]

The problem now appears to be fixed. The update plan options now appear from a browser and the mobile app.