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‎10-18-2020 02:37 AM - edited ‎10-18-2020 04:20 AM

HP Recommended
Product: HP ENVY 5010

 

So after Factory Reset printer dont connects to Instant Ink servers. Cartritges dont work at all. Sleep Mode doesnt work too. WLAN is on and connected. What schould ist do to solve this problem. 

20201018_121942.jpg

 

3 people had the same question
1 REPLY 1

‎10-19-2020 12:55 PM

HP Recommended

Hi @din0vlad,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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