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Cartridge Error

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I recently changed the ink cartridge for my printer HP OfficeJet 4650 All-in-One Printer, and the printer is giving me an error message. The ink cartridge is sent from Insta Ink, and I'm not sure why the I keep getting the error message: "Ink Cartridge Error -- At least one of the cartridges has a problem." When I take out the cartridge that is being replaced, the error goes away. 


I've tried the Virtual Assistant, and nothing works. I can't find a number to call HP which is frustrating. Can anyone give some advice/help on this issue please?

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@Jai_D, Welcome to the HP Support Community!


Which of the ink cartridge is defective?

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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