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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
erikared11
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Message 1 of 2
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Cartridge Error

HP Recommended
Envy 5530
Microsoft Windows 10 (64-bit)

Ugh! Trying to print some extremely important documents tonight and 1 page prints fine, next page streaks then the "one or more of your cartridges has an issue" error pops up.

 

I tried the troubleshoot options including cleaning, restarting, etc with no luck what so ever. And my instant ink account says I have to clear the fault before new cartridges will be sent.  Really frustrating when I am paying for a service I can't use. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@erikared11

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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