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‎12-28-2021 03:51 AM

HP Recommended
Product: HP ENVY 5020 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I have encountered an error with the tri-colour cartridge in my printer. I have followed all troubleshooting steps and am still experiencing the issue. I would like a replacement cartridge sent out as I'm continuing to pay for my subscription but am unable to print 

1 REPLY 1

‎01-02-2022 01:17 PM

HP Recommended

@KatMc05

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

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I am an HP Employee

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