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‎05-05-2020 02:22 PM

HP Recommended

While installing new firmware as directed in notification my HP Envy Photo 7155 encountered a "Cartridge Problem". The message says "Remove and reinstall the indicated (Black) cartridge making sure it is correctly installed". After reinstalling, then cleaning and reinstalling and then powering off/on, Im still getting the same error message. I believe this will only be resolved with a new cartridge. Can I get a new black cartridge for my printer? Or is another solution?

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‎05-08-2020 05:46 AM

HP Recommended

@Packfan2010, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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1 REPLY 1

‎05-08-2020 05:46 AM

HP Recommended

@Packfan2010, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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