cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
4 3 0 0
Message 1 of 6
442
Flag Post

Solved!

Cartridge Error

HP Recommended
HP Envy Photo 6230
Microsoft Windows 10 (64-bit)

Hello, I have the following error:

 

'cartridge error - Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved.'

 

I have an HP ENVY Photo 6230 All‑in‑One Printer with an active instant ink subscription.

 

I've followed the online guidance to remove/clean/replace the black cartridge twice and it's not resolved. The printer & guidance says to replace the cartridge but I don't have a another black cartridge to replace it with as I wasn't due one as it had plenty of ink left.

 

Please advise what I can do.
Many thanks,

Steve

5 REPLIES 5
HP Support Agent
HP Support Agent
9,244 9,218 626 700
Message 2 of 6
Flag Post
HP Recommended

Hi @Stewoo,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

0 Kudos
HP Support Agent
HP Support Agent
9,244 9,218 626 700
Message 3 of 6
Flag Post
HP Recommended

Try Single cartridge mode -

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Keep me posted!

0 Kudos
Author
New member
4 3 0 0
Message 4 of 6
Flag Post
HP Recommended

Hi Jay,

I'd already moved to single cartridge mode using the colour cartridge, i've just tried swapping them round and it wouldn't enter single cartridge mode for the black, it came up with the same/original message: cartridge error.

Thanks.

0 Kudos
Author
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi Jay,

Cartridges arrived yesterday - i replaced the black, made a test print and re-calibrated/aligned and all is now working fine 👍

Thanks very much for your help.

0 Kudos
HP Support Agent
HP Support Agent
9,244 9,218 626 700
Message 6 of 6
Flag Post
HP Recommended

You're welcome 🙂

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation