cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
vicky0907
New member
1 0 0 0
Message 1 of 2
266
Flag Post

Solved!

Cartridge Problem - please can anyone help?

HP Recommended
HP ENVY Photo 6200 All in One
macOS 11.0 Big Sur

Hi,

I am trying to install a brand new HP Instant Ink Cartridge - 64/303 Black Ink. 

 

However a 'Cartridge Problem' persists even though I have done the following several times:

My printer is only a couple of months old and it's been a stressful morning trying to make it work and nothing works. Please can anyone help me please? Is it possible to get a replacement ink cartridge?  I am worried on my Instant Ink account, it says it won't send me a new one until the error is fixed.

 

Many thanks for your help and I hope to hear from you soon.

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
14,171 14,138 1,159 1,278
Message 2 of 2
Flag Post
HP Recommended

Hi @vicky0907,

 

I'd like to help!

 

I understand you are receiving a cartridge error.

 

I notice you have tried the steps from the ink cartridge error document.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,171 14,138 1,159 1,278
Message 2 of 2
Flag Post
HP Recommended

Hi @vicky0907,

 

I'd like to help!

 

I understand you are receiving a cartridge error.

 

I notice you have tried the steps from the ink cartridge error document.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation