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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-07-2021 05:17 AM - last edited on ‎09-07-2021 07:57 AM by Retired

HP Recommended
Product: HP ENVY Photo 6200 All in One
Operating System: macOS 11.0 Big Sur

Hi,

I am trying to install a brand new HP Instant Ink Cartridge - 64/303 Black Ink. 

 

However a 'Cartridge Problem' persists even though I have done the following several times:

My printer is only a couple of months old and it's been a stressful morning trying to make it work and nothing works. Please can anyone help me please? Is it possible to get a replacement ink cartridge?  I am worried on my Instant Ink account, it says it won't send me a new one until the error is fixed.

 

Many thanks for your help and I hope to hear from you soon.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2021 11:24 AM

HP Recommended

Hi @vicky0907,

 

I'd like to help!

 

I understand you are receiving a cartridge error.

 

I notice you have tried the steps from the ink cartridge error document.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-10-2021 11:24 AM

HP Recommended

Hi @vicky0907,

 

I'd like to help!

 

I understand you are receiving a cartridge error.

 

I notice you have tried the steps from the ink cartridge error document.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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