Cartridge Problem that can't be fixed

[Elle18]

Hi, hoping someone can help me out. I have an HP Envy 4520 series which up until now has been working perfectly. Today I have been trying to print, and I am getting the following message:

Cartridge Problem - The cartridge indicated is not intended for use in this printer as it is currently configured.

This is odd because I haven't changed the cartridge. It's the proper, same  HP colour cartridge that has been working up until today. I used the virtual agent and followed all the steps indicated, including unplugging at the power source for 60 seconds, removing the cartridge and carefully cleaning the  electrical contacts, and checking for firmware updates.

None of these has worked and the message is still showing.

Any more advice please?

[Kumar0307 · Accepted solution]

Hi @Elle18

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly perform the steps mentioned in this document to resolve this issue with the ink cartridge.

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sam444]

Hi, 

i have the same problem.  
how did you resolve it?  None of the HP guides helped. 
thanks

[Elle18]

Hi,

I have tried everything in the support documents but with no luck. I'm now in contact with an HP support employee through private message. I think I probably will end up getting a new cartridge. No idea why it went wrong.

[Elle18]

Update

HP support is sending me out a replacement colour ink cartridge. Quickly resolved with no problems, which is great service.