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‎06-05-2020 06:47 AM

HP Recommended
Product: HP ENVY 5000 Series
Operating System: macOS 10.15 Catalina

I have constantly been having a problem with my printer for the last 6 months, unable to print anything in colour with my HP ENVY 5000 printer. I am getting an error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." 

I have followed the Virtual Assistant instructions, tried everything it said - updating firmware, cleaning the cartridge, and resetting the printer - but still an error message received.

I have also been able to contact someone at HP Support, and followed their advice. It worked perfectly fine for a week or 2 then back to the beginning: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." 

I am subscribed to HP Instant Ink.

Thank you

2 people had the same question
2 REPLIES 2

‎06-05-2020 12:03 PM

HP Recommended

@Goughy88, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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TEJ1602
I am an HP Employee

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‎06-06-2020 07:40 AM

HP Recommended

HP Envoy 5010

Error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed."
I have followed the Virtual Assistant instructions, tried everything it said - updating firmware (printer was already updated), cleaning the cartridge, and resetting the printer - but still an error message received. I have also left it to rest. 

I am subscribed to HP Instant Ink and received a colour cartridge a couple of weeks ago which was working fine until the other day when the above message appeared. I can print in black if I take out the colour cartridge. 

 

Thanks

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