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‎08-15-2020 03:33 PM

HP Recommended
Product: Envy 7134

 

IMG_20200815_222047.jpg

 

I have got HP Instant Ink subscription on HP Envy Photo 7134. I am getting "remove and reinstalled the indicated cartridge (black), make sure it is correctly installed.

I have tried all steps mentioned on  HP support but I am sitting duck and can't print.

What surprises me is that HP doesn't provide proper contact to resolve the issue. I need a new black  cartridge because it's not working anymore but HP account say you wouldn't get until error is resolved.

 

Also, HP doesn't provide any support contact to call and communicate. There is a virtual assistant which is a bot which sends you automated instructions without actually resolving the issue.

 

How do I print now. I am really stuck and frustrated.

1 person had the same question
1 REPLY 1

‎08-18-2020 09:42 AM

HP Recommended

Hi @AJK4

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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